Your questions answered

At PepHaus, we want you to feel confident and informed every step of the way. Here you'll find answers to some of the most common questions and shopping with us. If you can't find what you're looking for, feel free to contact us!

Frequently asked questions

We've built PepHaus on a foundation of quality and trust. We aim to provide an exceptional online shopping experience. We're here to address your curiosities and ensure you have all the information you need.

Are PepHaus products tested?
Yes, all Peps available at PepHaus undergo rigorous testing to ensure quality and safety. We are committed to providing you with trusted products.

Can I view the COA?

Yes, if there are specific COA's you want to see please email us at info@pephaus.ca , we have supplier and 3rd party tests available for all of our products. PepHaus is currently in the process of submitting all of our peptides for our own records and will be posting the COA's on the website as we recieve them back.

Do you offer fast and reliable shipping?

We pride ourselves on providing reliable and fast shipping within Canada. We understand you're excited to receive your order, and we work hard to get them to you quickly.

How can I be confident buying from PepHaus online?
PepHaus is dedicated to a trustworthy and professional online shopping experience. We ensure reliable shipping, trusted products, and transparent policies to make your purchase with us worry-free.

Do you ship outside of Canada?
Currently, PepHaus only ships within Canada. We do not offer international shipping at this time.

What is your refund policy?
Please note that refunds are not available for purchases made at PepHaus. We encourage you to review all product details carefully before completing your order.

What types of payment do you accept?

At this time, we only accept e-transfer as a payment method. We’re currently working on adding additional payment options to make checkout more convenient for our customers.

We appreciate your patience and will announce new payment methods as they become available!

Where is PepHaus located?

PepHaus is an online shop based in Alberta, Canada, serving customers across the country.

How can I contact customer service?

For any further questions or assistance, please contact us at info@pephaus.ca We are here to help!

Still have questions?

We're always here to help. If you haven't found the answer you're looking for, please don't hesitate to reach out to our friendly customer service team. We're committed to making your PepHaus experience exceptional.